Privacy Policy

Zendo Media Limited (“Zendo Media,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, use our services, or interact with our online Offerings. By accessing or using our Offerings, you agree to the terms of this policy.

1. Scope & Definitions

Offerings: All websites, applications, APIs, and services provided by Zendo Media Limited, including but not limited to zendomedialtd.com and related domains.

Visitors: Anyone who browses our Offerings without logging in or creating an account.

Customers: Users who have registered for an account or purchased our services.

Data Controller: Zendo Media, when determining the purposes and means of processing your personal data.

Data Processor: Zendo Media, when processing personal data on behalf of a Customer under their instructions.

This policy covers only data collected through our Offerings and does not apply to information gathered offline or through third-party sites.

2. Consent & Terms of Service

By using our Offerings, you consent to this Privacy Policy and agree to its terms. Customers’ use of paid services is also governed by our separate Terms of Service.

3. Legal Basis for Processing (GDPR)

For EU users, we process personal data under one or more of the following lawful bases:

  • Performance of a contract: To fulfill our obligations under service agreements.

  • Legitimate interests: To improve and personalize Offerings, detect fraud, and ensure security.

  • Legal compliance: To meet legal and regulatory obligations.

  • Consent: Where required, we obtain your consent before processing certain data (e.g., marketing communications).

4. Data Controller vs. Data Processor Roles

  • As Data Controller, Zendo Media determines the purposes and means of processing: Visitor data, account registrations, and marketing activities.

  • As Data Processor, Zendo Media processes content (e.g., images, media) on behalf of Customers under their agreement, adhering to their instructions and our Terms of Service.

5. What Data We Collect & How

5.1 Information You Provide Directly

  • Registration & Orders: Name, company name, billing address, email, phone number, job title, payment details.

  • Communications: Messages, attachments, survey responses, feedback.

  • Uploaded Content: Files, images, and other media you submit.

5.2 Information Collected Automatically

  • Technical & Device Information: IP address, browser type/version, operating system, device identifiers.

  • Usage & Analytics: Pages viewed, session duration, feature usage metrics, click-throughs.

  • Log Files: Date/time stamps, referrer/exit pages, ISP, click counts.

  • Third‑Party Interactions: Engagements on social media or other platforms (e.g., “Likes,” profile info from social login).

5.3 Cookies & Tracking

We use cookies, web beacons, and similar technologies to remember preferences, analyze trends, and deliver personalized content.

6. How We Use Your Data

  • Provide & maintain Offerings: Process transactions, manage accounts, deliver content.

  • Personalize & improve: Tailor user experience, perform A/B testing, develop new features.

  • Communications: Send service-related notices, updates, newsletters, promotions (with consent).

  • Fraud prevention: Share data with credit reference agencies to detect and prevent fraud.

  • Security & compliance: Enforce Terms of Service, respond to legal requests, protect rights and property.

7. Disclosure & Sharing

We may share your data with:

  • Affiliates & subsidiaries under confidentiality agreements.

  • Service providers (hosting, analytics, CRM, payment processors, marketing) bound by contracts.

  • Advertising partners to serve interest-based ads; see their policies for details.

  • Legal authorities to comply with law, enforce agreements, or protect rights and safety.

  • Business transfers: In connection with mergers, acquisitions, or asset sales.

  • Consent-based sharing: Where you have given explicit permission.

Aggregated or anonymized data may be shared freely, as it does not identify you.

8. Data Storage & International Transfers

Your data may be stored and processed in the UK, EU, US, or other jurisdictions. We implement Standard Contractual Clauses or equivalent safeguards for transfers outside your country of residence.

9. Data Retention

  • Visitor Data: Retained as needed for analytics, security, and compliance, then anonymized or deleted.

  • Account Data: Kept while your account is active or as required by Customers’ instructions and legal obligations.

  • Legal Requirements: We maintain records to satisfy statutory retention periods and defend against potential disputes.

10. Security Measures

We employ industry‑standard technical and organizational safeguards, including:

  • Access controls: Role-based access on a need‑to‑know basis.

  • Encryption: TLS in transit; encrypted storage where applicable.

  • Physical security: Secure data centers with restricted access.

  • Employee training: Regular training on data protection and confidentiality.

While we strive to protect your data, no system is completely secure.

11. Cookies & Cookie Policy

Cookies are text files used to collect standard Internet log information and visitor behavior. We use cookies for essential site functionality, analytics, and advertising. You may manage cookies via your browser settings.

12. Advertising Partners & Third‑Party Cookies

Our advertising partners (e.g., Google) may set cookies or web beacons to serve and measure ads on our Offerings and third‑party sites. We do not control these cookies. Please review each partner’s Privacy Policy for opt‑out options.

13. Privacy Policies of Other Websites

Our Offerings may link to external sites. This Privacy Policy does not apply to those sites. We encourage you to review their individual policies.

14. Your Data Protection Rights

GDPR (EU Users)

  • Access, Rectification, Erasure, Restriction, Objection, Portability.

CCPA (California Residents)

  • Disclosure, Deletion, Opt‑Out of Sale.

We respond to verifiable requests within 30 days. To exercise rights, contact us at hello@zendomedia.com.

15. Supervisory Authorities & Complaints

If you believe we have violated your data protection rights, you may lodge a complaint with your local supervisory authority (e.g., ICO in the UK).

16. Changes to This Policy

We review this policy regularly and post updates with a new “Last updated” date. For material changes, we may provide direct notice (e.g., email or site banner).

17. Contact Us

Email: hello@zendomedialtd.com

For all privacy inquiries, please contact us using the details above.